Return & Refund
MrBackpacks have a 30-days return policy, which means you have 30 days after receiving your item to request a return.
If you suddenly change your mind after place an order, please contact us within 12 hours to cancel your order. If more than 24 hours, we will not be able to cancel order for you. Because this is an international shipping, once the parcel is processed by the logistics company, it cannot be returned.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org within 30 days after receipt of the package (We will not be able to process returns or refunds that are more than 30 days) . If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
12 Months Warranty
We provide a 12-month warranty period for all the products sold (subject to the date of receipt). If the products are damaged within 3 months, you can replace them for free. If the products are damaged within 3 months, we can provide free maintenance service (customers repair by themselves, and we will reimburse the expenses).
Note: If your products need after-sales service, please contact customer service within the after-sales period.You need to take a picture of the damaged product including the details and send it to customer service
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Non-returnable factors include products that have been used for a while and don’t like them.Product damage caused by human factors such as intentional scratches or other intentional damage within the warranty period.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
About Shipment Delay.
In most cases, order arrives in the time-frame we have state. But we do not accept full refund for shipment some days delay. The shipping time-frame is an estimate shipping time-frame, shipping may be delayed due to unexpected bad weather, flight cancellation, customs clearance system failure etc. That is something we can not control. If the package is confirmed to be lost, we will offer a full refund.
Need After-sale Service ?
If you ordered an item from us, and you need help for the order, please contact us before your request for refund via the form below.