Frequently Asked Questions
Shippings & Payments Questions Click Here
How long will it take to arrive after payment ?
Normally, we ship out the order with 1-3 days after payment, and it takes 7-20 days to arrive if you choose economy shipping, and it takes 3-7 days to arrive if you choose express shipping.
Where are your store located ?
Dear customers, we are a Hong Kong registerd company, and our products are shiped from China, the leather capital of bags and cases in Guangzhou City, we can ship to the most of the countries.
Where do you ship to ?
We ship to most of the countries in the world, just feel free to order.
How much is the shipping cost ?
There are 2 shipping methods: Free Shipping & Express Shipping.
- Free Shipping(carried by USPS, DHL eCommerce, China Post ePacket, Singpore Post etc): it will take 10-25 days to delivery after we ship out the order .
- Express Shipping(carried by DHL, Fedex, UPS, EMS): it will take 3-7 days to delivery after we ship out the order, shipping cost as follow: 19 USD for sling bags, shoulder bags, wallets; 25 USD for backpacks, duffel bags;
Note: Normally, we ship out the order within 1-3 days after payment. There will be a tracking number after we ship the order, tracking number will be sent to your email, and you can also login your account to view the trackng number. If you do not have an account, you can get tracking number on : https://www.mrbackpacks.com/tracking-order
Not receiving order email ? (gmail, ymail)
Normally, our system will automatically send emails to you after you finish placing orders on our website, or after we ship out the order. If you are waiting for email from us, please check your spam mail folder, trash folder, promotions email. see picture as follow:
If there any other fee? tax ?
Normally, you do not need to pay tax, we write lower value for customs clearance. But if the customs check the goods and think the package should be taxed, then there will be a tax fee, and it should be paid by our customer.
If you want to cancel your order, please contact us via the form at contact page. If you order has not been shipped yet, we can cancel the order, once it has been shipped, the order could not be cancelled.
And if your order can be cancelled, and it was paid via credit card, there will be a fee of 2-5% charged by the the bank. And if your order was paid via PayPal, there is no cancellation fee.